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Programmes

How to Contact Us


Desa Cemerlang Campus

Mailing Address:
PTD204446, Lebuh Cemerlang, Taman Desa Cemerlang,
81800 Ulu Tiram, Mukim Plentong, Johor, Malaysia.

Opening Hours:
Mon-Fri 9.00am – 5.00pm
Sat & Sun 9.30am-4.30pm

For International Student enquiry, please email: international@crescendo.edu.my

Tel :607-8636888
Fax : 607-8632392
Email :          admin@crescendo.edu.my
 

Diploma in Airline Services

 

About Crescendo's Diploma in Airline Services
[JPT/BPP(K)(PA7012)05/21]  

This programme is suited for those wishing to build a successful career in the Airline Services industry (or in any service-related industry in general).  

 

"A truly one of it's kind in Malaysia; finally, a unique and exciting diploma that primes you precisely for that glamorous career in the sky." 
- Mr Tiger @Sekko ChoiHead of Programme

Course Highlights
 Professional Training in Airline Services  
 

Students will be given specialised training to gain the right professional knowledge, skills, and attitudes required by the airline service industry in order to serve their customers well. The range of professional skills include effective communication and how to handle various forms of customer contactsin-depth understanding of how the airline industry actually works; how to adapt to various social styles and cultural differences posed by airline customers

Students also undergo in-flight service training at AACE (a training centre for Airasia air steward & stewardess).

 
> Checking out the latest flight simulator    > Emergency landing drill


  
> Emergency raft                                        > Water survival drill


 Curriculum & Delivery Style 
 

The curriculum is skill-driven & practical-oriented so that students can relate what they are learning to real-life examples; effectively applying it in their workplace. Most of the subjects are delivered in a more 'exciting' activity-based method where students learn by doing group activities in classes, giving presentations, attend workshops by guest lecturers, taking part in field trips, etc. (INSTEAD of the traditional sit-and-listen approach).  

 English Language Practice 
 

The course places strong emphasis on the importance of English (both written & oral) so that students can learn to be more confident, speak better and write better after completing their 2 years of studying this diploma.

 Multi-Lingual Skills   
 

Apart from being proficient in Englishstudents of the programme will also be trained to be multilingual; adept at communicating in various key international languages.    


Subjects

1. Customer Service
2. Service Quality
3. Academic English
4. Intensive English Grammar
5. English for Airline Service
6. Chinese 1 / Korean 1
7. Chinese 2 / Korean 2
8. Chinese 3 / Korean 3
9. Japanese 1
10. Japanese 2 
11. Japanese 3  
12. Airport Management
13. Airline Marketing
14. Flight Attendant 1
15. Flight Attendant 2
16. Swimming Skills
17. Introduction to the Airline Industry
18. Comparative Religion
19. Professional Grooming & Etiquette
20. In-flight Catering Management
21. Teamwork-Cohesion Development
22. Case Studies in Major Airport & Airlines
23. Employability Skills
24. Application of First Aid
25. Communication Skills (U2)
26. Human Resource Management for Service Industry   
27. Malaysian Studies (U1) / Bahasa Melayu Komunikasi 1 (U1) 
28. English for a Successful Interview
29. Industrial Training

Entry Requirement

 Pass SPM with 3 credits (Including a pass in SPM English) OR
 Pass UEC with grade B's in 3 subjects (and a pass in UEC English)  


IntakeJan | April | Sept 

Other Information

 For more details (i.e. course fee) please contact Mr. Tiger (Sekko choi) at tiger@crescendo.edu.my, or call  070-8623-0707, or send your enquiries to Mr. Choi's Kakao I.D.: whocan05)  
 Crescendo DAS Website: www.crescendoair.com  


  


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